I stole some time in between the tight schedule – organizing and preparing for a Charity Fundraiser campaign involving various indie designers – to print a stack of prints to make the matchbooks.
Then, the unthinkable happened! Paper jam!! Fine, paper jam is not uncommon, but paper jam that led to torn pieces trapped in the unreachable!!! I spent the next hour or two trying to get that ‘brat’ out, but to no avail.
I tried to search online for solution to my problem, but there isn’t any useful ones. When I looked up the user’s manual, it only shows how to remove paper jam by opening up the top part of the printer, then open the lid that reveals the inside, and remove the toner cartridge. After which, pull out the paper from the bottom; and if the paper is jammed on the back of the printer, simply pull down the cover and remove the paper. See, my paper is torn and trapped inside the top roller portion, and there is no instruction on that! I tried to turn the roller, but for some odd reasons, it didn’t move, in either direction – up or down.
We have another multi-function color laser printer in the home-office, which is also a network printer (except that I might actually need to update the driver to get it to work again), but it’s more troublesome to use that printer, since the husband and I use different paper size for our work.
The next thing to do is to ask for professional help.
The Canon MF4380DN that I am using is a ‘hand-me-down’ by the husband, and he is using the sparkling new MF8380CDW color laser printer. My machine is out of warranty, and we have been using remanufactured toner cartridges from ‘Green Cartridge’ for quite a long while now – see, keeping track of time is not quite my forte, but it’s definitely been more than a year.
We are more than satisfied with the print quality – of equally good quality as the original, more affordable prices, and most importantly, the great service.
With every 2 cartridges ordered, Green Cartridge throws in a great value service – Health Check for your printer.
See, I was going to spend S$65 for the repair service, but Caris, of Green Cartridge, offered an alternative option to purchase 2 toners and the technician will take a look at my printer and service it. It’s a great offer, at least I get to keep the products which I will eventually use.
So, the technician came yesterday. He removed the torn paper that was trapped and helped to locate a spring that I dropped into the bottom of the printer. He checked the printer and cleaned the glass panel of the scanner, and we ran a few test prints to ensure the functionality of the printer. The technician is not only well-trained and skilled, he is also very helpful and generous in giving me tips on how-tos. He showed us what to do if we encounter the same problem again. Oddly, he was able to turn the roller (see pictures embedded at the beginning of this post) to churn out the paper, he used a pair of tweezers to pick out the torn pieces while he turned the roller. Voila!
The usage of remanufactured or non-OEM cartridges are arguable in the aspect of hardware warranty. An excerpt from Wikipedia:
One common myth that has been refuted by remanufactured cartridge makers and users is the statement that these supplies can void a printer’s warranty. The Magnuson–Moss Warranty Act also protects shoppers from product makers who state that using aftermarket consumables can void the warranty of their product. Another issue concerning the quality of aftermarket printer supplies is that remanufactured cartridges only create substandard printouts, which has also been proven wrong by both remanufactured cartridge makers and printer users. Since these laser toner cartridges undergo several production stages before finally being sold, consumers are guaranteed that they get their money’s worth with their prints.
*Warrantors cannot require that only branded parts be used with the product in order to retain the warranty. This is commonly referred to as the “tie-in sales” provisions, and is frequently mentioned in the context of third-party computer parts, such as memory and hard drives.
That said, different countries may have different laws and jurisdiction on products warranty. Some suggest to retain the first empty original cartridge(s) and proceed to use the remanufactured cartridges which promise comparable print quality and cost-saving, and switch out the cartridges to original cartridges if you call for a repair service from your warranty.
Well, it’s really your call. In my experiences with Green Cartridge, they provide great after-sales service and warranty on their products and services as well. I don’t know how other reman. suppliers work, but I am not going anywhere.
To understand how “Green Cartridge” are produced, here are steps of procedure that are followed:
- Contact Point test – Printer & Amp Meter testing
- Gears & Chassis test – Diagnostic Equipment
- Components test – Diagnostic Equipment
- Dismantle the Cartridge
- Cleaning & Unclog Used Toner
- Visual inspection for all gears, components and chassis
- Change all necessary Components
- Recharge the Toners
- Assemble the cartridge
- Contact Point Check
- Gear & Chassis Check
- Components Check
- Print Test for records
- Warranty Label
- Cartridge Model Label
- Serial Number Label
- Air Seal
- Bubble Bag Pack
- Carton Box Label and Pack
Information extracted with permission from Green Cartridge Pte Ltd at greencartridge.com.sg. They offer reman. cartridges for various brands such as HP, Brother, Canon etc, if you don’t see your printer’s model there, just drop them an email and you will get a reply very promptly.
Disclaimer: This is not a paid advertorial, I am recommending this company because I have been using their toners and services long enough to validate this rave reviews.